1. How long delivery will take?
Delivery Time = Processing Time + Shipping Time
Normal delivery around 30 days(within 30 days From May to Dec, around 35 days From Jan to April)
Rush delivery 7-20 days
Note: 1.For rush delivery.If you need the dress less than 7 or 15 days. Please note us the date you need the dress, we will put your order on prior schedule and make sure you receive it on time. 2.For some styles with complicate beading and hand work, it may take few more days for processing.
2. Do you ship to my country?
We ship to all over the world. If you can not choose your country when check out, please contact us for help. Dresses will be shipped via DHL,UPS,TNT,EMS. Normally it will arrive in 3-5 days after we ship it.
3. Can I order other colors? Any extra cost?
All dresses can be made in any color you want. No extra cost. You can check the color chart and put the color number in order note. If you can not find the color you want, you can email us the photo of the color. We will match the color.
4. Can I order dresses in custom size?Any extra cost?
Yes, we offer customized size for free. Please choose “Custom Size” option when you check out and leave your detailed body measurements in order note(Please click "Special Instructions For Sellers" in cart page). Here are all measurements we need for customization.
shoulder to shoulder:_______ cm/inch (measured from back)
shoulder to nipple:_______ cm/inch
shoulder to waist:_______ cm/inch (measured from middle of shoulder over nipple to natural waist)
nipple to nipple:_______cm/inch
hollow to floor without shoes:_______ cm/inch
height without shoes:_______ cm/inch
5. What is your Return Policy?
Please check detailed policy here: https://dressystyles.com/pages/return-policy
6. What payment methods do you currently accept?
We currently accept payment via PayPal and Credit/Debit Card
7. Cancellation Policy
1, unpaid order: could be cancelled within 2-3 days.
2, paid less than 3 days, 50% cost of dress and shipping cost could be returned,
3, paid at 3-20 days, 30% cost of dress and shipping cost could be returned.
4, dress has sent, can't return the payment to you.
8. International taxes
Most buyers from Unite States no need to pay customs taxes, But buyers from other countries need to pay taxes, but general speaking, we just wrote less price on the invoice, then you pay less customs taxes.
Please take note that it's express collection charges for customs tax, it's not shipping cost, all shipping cost has been paid by us already.
Because of taxes, if customers refuse to receive them, we can't send full payment back, it will also cause us extra taxes again if goods returned.
Other questions you may have:
Q: Can I change the style of the dress? Any extra cost?
A: Yes, styles can be customized as your request. The cost depends on what kind of change you need. Normally it will cost extra $10-$30. Please contact us for details.
Q: Do you have real stores? Where can I try the dress on? I am a bit nervous to order the dress online without trying it on first.
A: We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions.
Q: Can I place my order over the phone?
A: At the moment, we only accept orders on line. You may complete the payment online with your PayPal account and your rights will be secured by PayPal. You can also pay for your order with your credit card, namely, Visa, MasterCard, Discovery and American Express.
Q: I placed my order and my payment just was not gone through?
A: Please do not worry. Log in to my orders, click on the order you need help with and specify the payment problems you encountered. We will give you a reply within 24 hours to sort the problems out or give you other methods for payment.
Q: Can I change the size and color for my dresses after payment?
A: We only can change within 3 days once payment processed.
Q: Hi, how do I order multiple items?
A: Please follow steps below: 1. Log in on our website; 2. Choose the color, size and add the item into the cart; 3. Click the button “continue shopping” and the add other items into cart; 4. Check out and pay. Our website will guide you with your order.
Q: What does "hollow to floor" mean, I am hoping to put in the custom order.
A: Hollow to Floor is the length from your hollow (center of the collarbone) to the floor. When you measure it, please take the tape from your front, with bare foot. You should stand upright and your feet should keep together.